Throughout the purchasing process at ESTIVO we will request some personal data from our clients. In compliance with Law 1581 of 2012 "Personal Data Protection Law" and the Decree 1377 of 2013, ESTIVO S.A.S. informs that it is responsible for the administration of such data. According to our personal data treatment policies, the mechanisms through which we make use of this data are safe and confidential, since we have the appropriate technological means to ensure that they are stored to avoid unwanted access by third parties, and in the same order we ensure the confidentiality of the same.

- We will use the information provided by our customers to process and deliver orders, send notifications about the status of orders and send information that may be useful to our customers or that they have specifically requested, including information about our products and services, unless they have informed us that they object to being contacted for these purposes.

- In order to process your return it's essential to present the bill and the product must be in perfect conditions and show no signs of use. Products that do not have the original labels and hygiene protectors in place, are damaged, washed in any way, dirty, worn, with stains of suntan lotion, makeup or any other product, or have a musty smell will not be considered for this process.

- Obtaining your consent we may communicate with you by email, text message (SMS, MMS), direct email or by phone. If you prefer not to receive communications through any or all of these channels, you may notify [email protected] at any time and you will no longer receive such communications.

We may share your information with third parties to assist us with any of the functions mentioned in our Privacy Policy. For example, we may use third parties to assist us with product promotion delivery, collect payment from you, ship products, or outsource our customer service systems. We may exchange information with third parties for fraud protection and credit risk reduction purposes. The third parties agree to maintain the privacy policies of this document for the handling of your data.

At ESTIVO we'll always be at your disposal to make easier your purchase process.

Contact us at [email protected] or at the following phone number +57 312 297 6550 (8am – 6pm on working days) so we can help you solve any doubt you may think of.